We give a one year warranty (which is expandable) on all of our products. We offer regular updates for our software components and we update the other services used with newer versions to keep your system up-to-date and sustainable. We help our partners to keep our solutions safe and sound.
Warranty refers to the fixing of errors in sofware which we have written. The commencement of error correction (maximum response time) and the deadline for error correction (depending on the seriousness of the error) are governed by the fixed services undertaken in the contract (Service Level Agreement).
As a result of regular updates, our partners obtain access to any functional improvements and the newer versions of the program.
The aim of system support is to solve the problems, answer the questions of system administrators and operators and do system administration tasks to find the errors and remove them by involving engineers who know the system well- from the viewpoint of the developers and the users, too. The service covers everything from the level of the operational system, through the database manager used by the application, to the level of the client-side component of the application.
As a supplement to the Qulto systems, we offer multiple support types: written, verbal and experiential (by doing). Training your staff in the optimal usage of the system makes your investment more efficient.